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Case #1044

Awaiting ApprovalAwaiting Approval

Marcus Chen · STU-77104 · Wellbeing · submitted 18 min ago

Original complaint

This is my fourth message this week. I'm completely overwhelmed with the workload and I can't cope. Nobody is helping me and I don't know what to do next.

negativeUrgency: critical

Contact history

  1. Email
    6 days ago
    Course-access issue — resolved.
  2. Live chat
    4 days ago
    Course-access follow-up — closed.
  3. Feedback form
    2 days ago
    Complaint about workload, wellbeing referral offered — declined.
  4. Email
    18 min ago
    Current complaint — distress language detected.

Agent pipeline

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Manager approval required

This case is outside the agent's auto-recovery policy. Choose the recovery path — the agent will complete the remaining stages.